Hard resetting your phone is like reinstalling windows on your computer, and chosing to format your windows partition. It will wipe out all data of your phone, your messages, your contacts, pictures, xls data, everything. Except what’s on your memory card.
So before you hard reset your phone, backup your data. Some tips :
1. Backup your phone with PIM backup (messages, contacts, …)
2. copy your pictures etc either to your computer, or to your memory card
3. If possible, sync mail, tasks, calender, contacts with either your exchange server, or outlook, or …
To quote pda4x.com :
1. With your phone on. Pull out your stylus.
2. Hold your Touch Pro upside down.
3. Press and Hold the VOLUME DOWN and ENTER buttons, then press the RESET button with the stylus tip till message appear
4. To HARD RESET, Press the VOLUME UP button to perform the hard reset, or else press any other button to cancel.
5. Then just follow all the screen instruction to continue…
hardreset touchpro
77 responses so far ↓
Leslie // November 12, 2008 at 9:12 pm |
Correction to step 1:
Actually the phone must be off when you are trying to complete the hard reset.
Az // November 17, 2008 at 2:07 am |
Wrong Leslie.
techgirl // November 24, 2008 at 4:17 pm |
The phone must be OFF to perform a hard reset.
To perform a hard reset:
1. With the device turned off, press and hold the Volume Down and Enter keys first, and then press and hold the Power key until you see the following message on the screen:
This operation will delete
all your personal data,
and reset all settings
to manufacturer default.
Press VolUp to restore
manufacturer default, or
press other keys to cancel.
2. Release the Volume Down, Enter, and Power keys, and then press the Volume Up key to perform the hard
reset, or press any other button to cancel the reset.
Bob'o // November 26, 2008 at 9:56 pm |
actually i did it while it was on and had no problems.
Chandan Maddanna // December 9, 2008 at 8:02 pm |
Hey Techgirl, Really Thank you. you saved me buddy.
I brought a new phone and ended up setting a wrong password… lol … and now what .. obviously google for hard reset and procedures did not work and finally urs made me reset ..
thanks again for you the blog owner.. really helpful
Regards,
chandan
Anonymous // December 10, 2008 at 2:32 pm |
actually it doesn’t matter if it’s on or off. I always do a hardreset after flashing my phone with a new rom, after the first boot, and then it’s on.
it’s dead easy.
Mike L // December 14, 2008 at 12:13 pm |
I love you, tech girl!!!!!! Thank you so much. Chandan and I had the same prob and you fixed it!!!
Kim // December 17, 2008 at 2:24 am |
don’t work for me…
Pier // December 24, 2008 at 9:33 am |
Hey techgirl you are on line now??
skrine // January 6, 2009 at 8:43 am |
thanks a lot!! its work!!!!!!!!
marydyann // January 8, 2009 at 7:54 pm |
thanks tech girl!! it worked
Matt // January 9, 2009 at 6:15 pm |
I’ve tried both…VolDwn/Enter then Power..nothing. VolDwn/Enter then Reset..nothing. Tried with device on and off. Any other tricks out there?
Q // January 18, 2009 at 6:03 am |
ive tried it both ways and it isnt working for me
Q // January 18, 2009 at 6:04 am |
wht else can do?
Tesna // January 20, 2009 at 2:26 am |
Thank you, I’ve looked up the manual and was confused which one is the enter button. I thought the reset button is on the qwerty keyboard, so when I did the procedure, it does not work.
When I saw your illustration, I figured out the correct enter button
and It worked!
Sprint Hater // January 20, 2009 at 4:43 pm |
TechG – thk you so much…! it doesn’t work the way it’s specified on the ins… it takes a sec when the phone is off… U R THE BOMB>>>
lievenvw // January 23, 2009 at 6:13 pm |
It really doesn’t matter if the phone is off or on. If it’s still on, you just have to keep volume down & enter pressed a few seconds longer.
The key thing is to have both buttons (enter & vlume down) pressed + the phone upside down while the phone is booting.
That’s all.
htccry // January 28, 2009 at 8:32 pm |
the screen does come to hard reset but does not come with the option to reset. Just says serial
Gill // January 30, 2009 at 9:03 pm |
Thank you so much
Solved my problem:)
Kirk // February 8, 2009 at 1:16 am |
I tried everything on this site. Finally found the way, mine is a phone from telus, not sure if that matters. You need to hold the enter, volume down, and the power at the same time as hitting the reset with the stylus.
Barro // February 9, 2009 at 9:14 pm |
Thanks from me also… A picture paints a 1,000,000 words…. (most of which I had to read through befofe finding your instruction!)
Shaymon // February 13, 2009 at 7:56 pm |
Easiest way
Alltell HTC Pro Hard Reset
While powered on
Hold the POWER BUTTON for a few seconds. It will notify you that you are turning the power off. CLICK YES
Now the power is off
Hold down the VOLUME DOWN and the CIRCLE BUTTON(enter) on the front of the phone. While doing that, click and hold the power button.
It will warn you that you will be deleting all of your information/data.
Press VOLUME UP to proceed
jean claude // February 15, 2009 at 11:54 am |
i have an htc with message error ipl 0.56.1001
spl 4.10.0000
jean claude // February 15, 2009 at 11:58 am |
any idea
Daniel Sasser // February 16, 2009 at 3:49 am |
Is there a way to restore the phone so that the “my phone number” is erased? I am selling the phone via ebay, and I dont want the buyer to know my phone number.
T Bone // February 18, 2009 at 1:40 am |
Start > Settings > System > Clear Storage > 1234 > Yes
It don’t get no easier…..
Danny // February 27, 2009 at 7:56 pm |
My keyboard wont function, will this reset work?
Danny // February 27, 2009 at 8:04 pm |
Also, will this make me have to re-register phone with sprint?
Jhae Jhae // February 28, 2009 at 7:32 am |
Thanks t bone, I have telus and this phone wouldn’t hard reset with any of the above except when tbone posted this, i gotta say that was the easiest. Thanks
Bruce // March 15, 2009 at 5:54 am |
If none of this works for you, try it while the phone us plugged in/connected to the computer. I think this is built in to ensure the unit doesn’t power down during a reset. It is the only thing that worked for me.
Kaydub // March 17, 2009 at 11:23 pm |
If its a Verizon Touch Pro then take the battery out, put it back in. Hold down the enter key and hit the power button. Press volup to confirm.
TechGuy // March 19, 2009 at 3:24 pm |
Kaydub, your procdure worked for my HTC Touch Pro from Sprint with one slight modification. Hold the Enter button and the Vol Down button and hit power. The message came up and it seems to have fixed my problem. Thanks everyone.
TechGuy // March 19, 2009 at 4:56 pm |
My previous post should say hold the power button not hit. It has worked twice now.
Labs // March 21, 2009 at 6:16 pm |
With my Sprint HTC Touch Pro I followed this procedure:
With the phone in an upright position (I don’t think the position matters) and with it powered on, I pressed and held Enter and VolDwn. With my stylus I reset the phone and immediately held down the power button… while still holding down the VolDwn and Enter. From then on I followed the screen prompts.
I couldn’t do it through the utility as the phone was completely unresponsive. I’m lucky THAT worked. (This was not the phone’s fault, I made some mistakes while messing with touch flo 3d at my own risk and bricked it.)
Sir Foux // March 23, 2009 at 6:49 am |
Thanks Labs, I have a Sprint HTC Touch Pro as well and your method was the only one that would work! I had tried every other way, so I’m glad you posted your findngs.
tonzz // March 25, 2009 at 7:29 am |
thx a lot ya
cave // March 25, 2009 at 10:43 am |
thanks techgirl thats it.
shark // April 1, 2009 at 8:44 pm |
I tried all the ways but it didn’t work with me, the message I am getting is: The device is unable to boot because either you have turned off the device incorrectly or tried to install an application from untrusted source, press SEND to reset your device or press any other button to cancel, This operation will delete all your personal data and restore the device to its factory default settings.
When I pushed the send button it doesn’t change anything “still freezing”
any ideas of how to resolve this.
wolfhartt // April 7, 2009 at 4:57 am |
after reading all this and trying it all my alltel touch pro finally got to reset by pulling out the battery and putting it back in then holding down volume down , enter , and power button. confirmed by pressing up. this was done while the phone was right side up
Yvette // April 10, 2009 at 8:51 pm |
this has just saved my life… my ‘pin’ password was giving me the ‘your password is incorrect’ when clearly i know my own password… @ first i sent it to a service and repair center (i was working @ the time so i couldn’t show up myself, & to make everything even better i’m a sprint rep) to see if a tech can figure out what happened (that is their specialty right?) & from what they informed me speaking with them through the phone, they were going to do a simple hard reset (putting my hopes up)… they call me back up, told me ‘in order for us to do anything on this phone we need the pin’…(okay no help) they even informed me they looked on the htc website, and their was nothing they can do but do an advanced exchange where i would be receiving a replacement monday (no can do, i will be out of town this weekend) i was desperate and by the grace of google… you guys popped up WITH an actual example picture… (great job)
so for those who had a similar problem just do this reset and you’ll be good to go. in particular for the sprint htc touch pro, you would have to turn the device off in order for the reset to take place (i tried it while it was on, no luck)
& on behalf of some of sprint’s ignorant techs i apologize. i feel where you all are coming from.
Akkohly // April 16, 2009 at 3:54 am |
Kirk, THANK YOU!! FYI, the phone position does not matter. Upside down, or right side up… its your choice. Whatever makes it easier to do this “Twister” move with your fingers and your phone!!
Lisa // April 16, 2009 at 4:53 am |
Here is another way which I just found and it works!!
Clear Storage
You can also use Clear Storage to reset your device back to factory default settings.
1. On the Home screen, slide to the Settings tab and then tap All Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Mitch // November 9, 2009 at 5:30 pm |
Lisa…this is the ONLY thing that worked for me. Unless you are an Octopus and want to have your patience severely tested, use Lisa’s method for hard resetting your HTC Touch Pro.
morekuree4u from youtube // April 19, 2009 at 8:31 pm |
hey!!! it actually worked!!! i idiotically installed 3rd party software and my phone kept freezing but thanks you helped a lot!!!!
HJ // April 30, 2009 at 11:43 pm |
This phone is the biggest shit out there…
andre ruskin // May 1, 2009 at 11:59 pm |
do you have any idea how to flash a new rom on a touch pro, for some reason i cant get the hard spl to download onto my phone. and when using active sync i cant get the the rom to open. I’ve flashed rom’s before on the sprint mogul, however it was very easy. can u e-mail me back with any info thanks in advance my e-mail is andre_ruskin@yahoo.com and again thanks
Anonymous // May 4, 2009 at 1:23 am |
I just bought this phone yesterday, and set a PIN password on the phone, and 5 minutes later it tells me that I have the wrong numbers (which I wrote down!). No matter which of the several methods described I try, it does not work. I keep on getting the Password screen. I’m going to take this back to the store, and if they can’t fix it right then and there, I’m done with Sprint.
Chad // May 8, 2009 at 7:28 am |
I’ve been trying to do this for some time and never could get it. Took it into Sprint and he did it just fine, but I didn’t completely watched. I was just messing with it and tried something else.
I took out the batterly, put it back in.
Then I pressed and held the volume down button
Then I pressed and held the power on button
Then I pressed and held the Enter button
Then it finally showed up and fallowed the steps. I don’t know if it’s me, certain type of HTC Touch Pro’s or whatever other thing. But these steps really didn’t fully help, I had to do something a little different.
Sprint HTC Touch Pro
I just thought I would throw in my two cents on how I did it.
Anonymous // August 23, 2009 at 7:00 am |
Chad is right!!!! I tried everything and his way was the only way for my phone!!!!! so take out the battery and put it back in, then press and hold vol down, enter (the center circle botton) and the power and enjoy
jason // May 14, 2009 at 5:32 pm |
“Kaydub // March 17, 2009 at 11:23 pm | Reply
If its a Verizon Touch Pro then take the battery out, put it back in. Hold down the enter key and hit the power button. Press volup to confirm.”
X2
This worked for me
TechGuy // May 25, 2009 at 1:00 am |
Was having some issues again. I was stupid and didn’t write down my steps from before so I came back to find them. Chad’s process is exactly what I did and it worked. Even the directions that HTC sent me were wrong. Not all that impressed with this phone so far after 6 months.
ogresmashncrash // June 3, 2009 at 9:33 am |
ok so i did it the simple way i have been playing “twister” with my fingers for about 2 hours to get it and all i had to do was go to settings, clear storage, 1234 and hit yes
sprint told me the “twister” so i am aboiut to call them and tell them the easy way thanks guys for all the help
dude // June 9, 2009 at 10:38 pm |
Ok…for me Verizon Touch Pro I just pressed and held the Enter button (circle button) and pressed and held the reset button on the bottom of the phone then pressed the vol up when it prompted
M T // June 14, 2009 at 5:28 am |
Hey
Thank you very much in deed
I was really dissapointed of my mobile phone after it wasnot boot
cheers
Antonio // June 19, 2009 at 3:30 pm |
This is the best Method!
You need to hold the enter, volume down, and the power at the same time as hitting the reset with the stylus
Londongal // June 23, 2009 at 7:33 pm |
I am desperate as I want to do a hard reset – but cannot get any PC to recognize and work with active sync, so i cannot backup my data…its a vicious situation! Any ideas
I connect USM and says its not reconised, even though it picks up the device being connected via USB and tries to connect using activesync….then it fails
I have to reboot the phone several times during the day and it takes approx 7 mins to be usuable again…I know its windows, but is this normal!!???
Cheers for any help
Z
Ed Snyder // June 28, 2009 at 8:16 pm |
Chad’s method was the one that finally worked for me. Thanks a million, Chad.
Paul // July 8, 2009 at 1:57 pm |
Chadd’s method worked for me also with one added step maybe because of my version of Windows Mobile or maybe a different version of the HTC Touch Pro… In either case, or whatever the cause, I had to use Chad’s steps in the order he specified, plus touch the reset button with the stylus (which I had to put in my mouth in order to do it). I must have looked pretty funny trying to balance the thing in my hands and with the stylus in my mouth. Anyway, this was also mentioned in one of the earlier posts, using the reset button that is, but it wasn’t until using the steps in a specific order that it worked for me. Thanks a lot everyone!
Arya // July 9, 2009 at 6:04 am |
For Verizon HTC touch pro
Take the battery off and put it back in. Then hold the enter key (circle center key) and just hit the power button (don’t need to hold the power button). Then finally follow the screen prompts.
jake // July 14, 2009 at 5:43 am |
thanks “dude” urs was the only one that worked for me (verizon)
Drea // July 31, 2009 at 5:27 am |
or to make it easier.. for me i went to settings then system and then “clear storage” and basically its the same thing as an hard reset, just easier.. in my opinion (:
LIL ONE // August 12, 2009 at 12:56 am |
Hi, the only thing that worked for me was to hold volume down, enter, and power at the same time. I tried everything else but it didn’t work. I suggest when u have issues like that to consult the user guide to your phone, it really comes in handy.
chris // August 13, 2009 at 10:14 pm |
thanks arya. i tried literally everything with my verizon HTC touch pro and your suggestion worked!
kaydub // August 20, 2009 at 4:37 pm |
The method I posted above did not work for a replacement touch pro that I got. For this one I had to hold down the center key and reset button for a second or two with the power on.
wosiek // September 6, 2009 at 7:45 pm |
Sprint Touch PRO
With the phone turned OFF, do the following:
Press and hold the Enter key (circle) & Volume Down button on side of phone, simultaneously press and hold Power button @ top of device.
Wait for prompt on screen, warning you about what you’re about to do, then press Volume Up button to proceed.
Phone will reset to factory default, press Volume Up button to boot.
SW // September 7, 2009 at 3:35 pm |
If you want to dump your number from the phone,
hit phone the dial ##000000 hit send. when the msid number comes up hit it and select menu then edit then change it to 10 zeros and save it. your phone number should be out of the device now.
annie b // September 9, 2009 at 10:49 am |
hi, im having issues with my htc touch pro – i bought it 2nd hand off ebay, and i can call and receive calls, but for some reason if i try to send a text, it doesn’t work, and the phone says:
“your text message cannot be sent. be certain that your service center address is correct in settings and then try sending the message again”
i have no idea how to check my service center address in settings!!!
i’ve tried a soft and hard reset, neither has helped
can anyone here help me puh-lease?!?!
Chicagocentral // September 9, 2009 at 3:27 pm |
Listen To Shymon and Wosiek…. they are right
Matt // September 9, 2009 at 11:33 pm |
The HTC PPC device has a word completion/suggestion feature that can be turned on/off from tyhe device settings. Does anyone know of a feature that is sentence completion. I am being told from some of our people that the device is is suggesting sentences not just single words. Thanks
OscarC // September 11, 2009 at 2:38 am |
Well if using the above instructions don’t work, replace the use of the RESET BUTTON with the POWER BUTTON!!!
SD // September 12, 2009 at 12:12 am |
I am fed up of this HTC touch pro. First this hard reset down not work. Meaning by holding the vol dwon, enter putton and power button. Somehow it worked to half the steps by choosing the enter button of keyboard, but did not reset. Issue is it works in some sets, and some not.
So far I have had to go to retailer to reset two times. Now the screen is frozen.
My patience has lost on HTC. They promise too much, good marketing, but basically week.
This was my second HTC after HTC 3300.
Also if you are suing most the features, once in a while you have to restart it like a computer.
I may agree for less features but go for IPhone. At least it is robust for whatever it offers
jay // September 19, 2009 at 8:34 pm |
techgirl, you are a genius! This is the only method which worked for me. Thank you very much.
Chris // October 3, 2009 at 4:02 am |
Shaymon,
Thanks alot, turning the phone off made the hard reset work. Also making sure I held volume down, enter(circle button), and the power button on top of the device before I started holding down the reset button. It was kinda awkward but it worked.
Anonymous // October 10, 2009 at 3:40 pm |
thanks a lot worked for me
jp // November 5, 2009 at 6:32 pm |
tanks techgirl you rule
Mitch // November 9, 2009 at 5:33 pm |
The only good way to hard reset your HTC Touch Pro is by using Lisa’s instructions on April 16th which are:
You can also use Clear Storage to reset your device back to factory default settings.
1. On the Home screen, slide to the Settings tab and then tap All Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
Unless you are an Octopus and want your patience severely tested, use this easy method!
Jordan // November 16, 2009 at 2:50 am |
If you hard reset, does that mean that you have to re activate your phone with your carrier????